comcast always lets me down in the end.
i love the comcast commercials. i mean, love them. they are laugh-out-loud funny.
and the customer service operators on the phone were totally delightful when i went to add DVR service this morning. i got off the phone thinking "wow, that was actually pleasant." despite the fact that she told me i'd have to go down to the comcast office and switch out my box... on a saturday... the saturday before the super bowl.
whatever, no big deal. i hopped in my car at 9am to get their shortly after they opened. i got there and there were only about 3 people in front of me. "awesome!" i thought to myself. this won't be painful at all.
this is where my hate kicks in. i walk up to the counter and begin to deal with a woman who can barely articulate words, and in broken english tells me "we ran out DVR HDTV boxes yesterday. sowwy. come back at noon."
right. at noon the line will be 40 people long, all because degenerates can't pay their bills through the mail like normal people, and then others want to upgrade their stupid service for the stupid stinking super bowl. i just want to upgrade mine for HGTV and new episodes of Lost.
grrrrr.
UPDATE - i retract my statement above. i went back to the cable office, preparing for the worst. it wasn't so bad... i waited about 7 minutes before i was called up to the next available customer service associate, who happened to be the woman who pissed me off on my first trip. she was so nice and told me i shouldn't have waited in line, so next time go straight to her and she'll help me.
i love her. and i love my DVR, which i have successfully used to only record "the hills" so far. there's much more to come though, as Lost starts wednesday!
Labels: cranky